Some of these are completely out of the control of any business owner. A customer may decide to move to another town, county, or state.
This article has become a popular landing page for many of my web site visitors. After reading the article many of these guests would contact me with questions regarding […] Read More Learning From the Customer: Critical Customer Incidents is by Ray Miller The following are based on real events in two small businesses: John, a customer support specialist at a small computer networking firm receives an urgent call from the president of a nearby brokerage firm.
Their client server network has crashed […] Read More Customer Service Training versus Customer Focus Training Customer Service Training versus Customer Focus Training is by Ray Miller When most people think of customer service training, they usually target the training needs of their customer-contact employees.
After all these are the people who are interacting directly with customers. They invest time and money developing the capabilities of these folks […] Read More Service is all about expectations.
The run time is about 9 minutes. You buy a product; you expect it to work the first time. You go to a […] Read More Eric is a friend and strategic partner. Much has […] Read More No Theory, No Learning: A Requisite for Real Change!
He is an extraordinary speaker, trainer, author and human being Ask most any employee at work today in American business the same question: Moving from pipe dream to reality The dream: How good would it feel if all your dealings with your suppliers were […] Read More This plan is mapped out to the nth degree.
It describes the particulars of how to do business. This is the tension […] Read More Customer Focus is more than Customer Service.
It is an aligned whole-organization approach to customer satisfaction and service, leading to customer loyalty and advocacy. The result is sustainable profitability.Jul 02, · Train your employees to offer customer focus. One big aspect of developing a customer focus for a business is to make sure staffers understand 95%(12).
Why Your Business Needs a Customer Service Plan We all know that to have a successful business, you need a good business plan. In the same vein, if you want your customer support team to be successful, you need a customer service plan.
There’s a trend in business today for companies to become more customer-centric. Companies are focusing not only on their products and services, but also on their customers. Your company’s objectives should highlight the quality of your product and the support of your customers.
And while there are ample reasons why any person should start a business in the first place, everyone needs to pay homage to the customer so that they can stay in business. The less short-sighted. Why customer focus matters Before we get into the nitty gritty, let’s begin with a reminder as to why the investment in great service is worth the effort.
In Nielsen’s Global Trust in Advertising report, “Recommendations from people I know” has once again trounced every other medium for level of trust. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first.
Also, having a customer focus usually includes maintaining an effective customer relations and service program.